Xfinity Mobile

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brajalle
Posts: 132
Joined: Tue Jul 13, 2010 12:03 pm

Re: Xfinity Mobile

Post by brajalle » Thu Aug 31, 2017 2:43 pm

bandoba wrote:
Thu Aug 31, 2017 10:59 am
Thanks for heads up. Were you able to order 5 phones/lines as 1 order? I could checkout only 1 phone at a time.
One by one. Although I didn't try anything else.

student
Posts: 1321
Joined: Fri Apr 03, 2015 6:58 am

Re: Xfinity Mobile

Post by student » Sat Sep 02, 2017 8:50 am

A heads up. I ordered one on Wednesday and received an email acknowledging the order. I could not find a reference on my account page. I called them and they couldn't find it either. After a couple of CS reps, one found it via the order number and she didn't know why it does not show on my account. She said maybe there were many orders and the system has not get to it yet. She issued a ticket for the next level tech to look at it. If you have ordered it and don't see it in your account page, maybe it is worthwhile to call them.

neilpilot
Posts: 1010
Joined: Fri Dec 04, 2015 1:46 pm
Location: Memphis area

Re: Xfinity Mobile

Post by neilpilot » Sat Sep 02, 2017 9:01 am

student wrote:
Sat Sep 02, 2017 8:50 am
A heads up. I ordered one on Wednesday and received an email acknowledging the order. I could not find a reference on my account page. I called them and they couldn't find it either. After a couple of CS reps, one found it via the order number and she didn't know why it does not show on my account. She said maybe there were many orders and the system has not get to it yet. She issued a ticket for the next level tech to look at it. If you have ordered it and don't see it in your account page, maybe it is worthwhile to call them.
I also ordered on Wed and my account does not indicate the order. However, in another window it indicates "Pending Install". Their CS lines, including chat, are really backed up. I plan to give it a week to see if I get a response via email before I attempt to contact CS.

student
Posts: 1321
Joined: Fri Apr 03, 2015 6:58 am

Re: Xfinity Mobile

Post by student » Sat Sep 02, 2017 4:08 pm

neilpilot wrote:
Sat Sep 02, 2017 9:01 am
student wrote:
Sat Sep 02, 2017 8:50 am
A heads up. I ordered one on Wednesday and received an email acknowledging the order. I could not find a reference on my account page. I called them and they couldn't find it either. After a couple of CS reps, one found it via the order number and she didn't know why it does not show on my account. She said maybe there were many orders and the system has not get to it yet. She issued a ticket for the next level tech to look at it. If you have ordered it and don't see it in your account page, maybe it is worthwhile to call them.
I also ordered on Wed and my account does not indicate the order. However, in another window it indicates "Pending Install". Their CS lines, including chat, are really backed up. I plan to give it a week to see if I get a response via email before I attempt to contact CS.
Which window gives you "Pending Install?" I could not get to any window other than the activation dashboard.

Thanks.

neilpilot
Posts: 1010
Joined: Fri Dec 04, 2015 1:46 pm
Location: Memphis area

Re: Xfinity Mobile

Post by neilpilot » Sun Sep 03, 2017 10:12 am

student wrote:
Sat Sep 02, 2017 4:08 pm
neilpilot wrote:
Sat Sep 02, 2017 9:01 am
student wrote:
Sat Sep 02, 2017 8:50 am
A heads up. I ordered one on Wednesday and received an email acknowledging the order. I could not find a reference on my account page. I called them and they couldn't find it either. After a couple of CS reps, one found it via the order number and she didn't know why it does not show on my account. She said maybe there were many orders and the system has not get to it yet. She issued a ticket for the next level tech to look at it. If you have ordered it and don't see it in your account page, maybe it is worthwhile to call them.
I also ordered on Wed and my account does not indicate the order. However, in another window it indicates "Pending Install". Their CS lines, including chat, are really backed up. I plan to give it a week to see if I get a response via email before I attempt to contact CS.
Which window gives you "Pending Install?" I could not get to any window other than the activation dashboard.

Thanks.
Sign into your account on Xfinity.com; do not use the Xfinity Mobile page link. At the very bottom of the page there are 2 icons. One shows my existing Internet account status. The other icon shows Xfinity Mobile, and indicates "Account Pending". Last night I received an email indicating that my phone has shipped, along with a Fedex airbill link that does not yet show shipment status. Note that this is a restricted delivery, and will require a signature for receipt.

student
Posts: 1321
Joined: Fri Apr 03, 2015 6:58 am

Re: Xfinity Mobile

Post by student » Sun Sep 03, 2017 10:22 am

neilpilot wrote:
Sun Sep 03, 2017 10:12 am
student wrote:
Sat Sep 02, 2017 4:08 pm
neilpilot wrote:
Sat Sep 02, 2017 9:01 am
student wrote:
Sat Sep 02, 2017 8:50 am
A heads up. I ordered one on Wednesday and received an email acknowledging the order. I could not find a reference on my account page. I called them and they couldn't find it either. After a couple of CS reps, one found it via the order number and she didn't know why it does not show on my account. She said maybe there were many orders and the system has not get to it yet. She issued a ticket for the next level tech to look at it. If you have ordered it and don't see it in your account page, maybe it is worthwhile to call them.
I also ordered on Wed and my account does not indicate the order. However, in another window it indicates "Pending Install". Their CS lines, including chat, are really backed up. I plan to give it a week to see if I get a response via email before I attempt to contact CS.
Which window gives you "Pending Install?" I could not get to any window other than the activation dashboard.

Thanks.
Sign into your account on Xfinity.com; do not use the Xfinity Mobile page link. At the very bottom of the page there are 2 icons. One shows my existing Internet account status. The other icon shows Xfinity Mobile, and indicates "Account Pending". Last night I received an email indicating that my phone has shipped, along with a Fedex airbill link that does not yet show shipment status. Note that this is a restricted delivery, and will require a signature for receipt.
Thanks. I don't see that on mine. Oh well. I will wait for a few days and give them another call.

4nwestsaylng
Posts: 164
Joined: Thu Jun 15, 2017 2:03 am

Re: Xfinity Mobile

Post by 4nwestsaylng » Sun Sep 03, 2017 4:32 pm

I have an iphone 6, own it and am on Page Plus. Is there no way I can get Xfinity Mobile without giving up my phone ? I don't use data, and I have comcast wireless. Paying $30 a month at PagePlus which includes 2gb I never use.

Any suggestions appreciated. I hate Comcast service, but if I could save it would be worth it.

User avatar
Oicuryy
Posts: 1135
Joined: Thu Feb 22, 2007 10:29 pm

Re: Xfinity Mobile

Post by Oicuryy » Sun Sep 03, 2017 4:37 pm

Comcast reportedly plans to offer BYOD by the end of the year.
http://fiercewireless.com/wireless/ ... er-remains

Ron
Money is fungible | Abbreviations and Acronyms

student
Posts: 1321
Joined: Fri Apr 03, 2015 6:58 am

Re: Xfinity Mobile

Post by student » Tue Sep 05, 2017 10:48 pm

Update: I can now say that my order from last Wednesday was lost as my friends who ordered on the same day or later have received shipment info. 4 CS reps gave different answers, some of which are wrong. One issued a ticket for level 2 CS rep but no one call me back. I placed another order today. If you have ordered but do not see any info when you logged on, I suggest that you call or place another order.

protagonist
Posts: 4902
Joined: Sun Dec 26, 2010 12:47 pm

Re: Xfinity Mobile

Post by protagonist » Thu Sep 07, 2017 11:38 pm

mikenilson wrote:
Tue Jul 18, 2017 9:13 pm
We just switched from Verizon to Xfinity 1 week ago. 2 Galaxy s8's, per Gig plan.
I'm considering the plan and considering an S8 vs. an S7. I currently pay $35/month with Cricket...no additional fees.

What has been your experience with the S8? It's about $200 more than the S7. From what I read online I question whether it is worth it.

How is the battery life? Some say it is an issue.

Supposedly the phones are easy to unlock. I think you have to wait until your second month of service. Has anybody had experience with this?

student
Posts: 1321
Joined: Fri Apr 03, 2015 6:58 am

Re: Xfinity Mobile

Post by student » Fri Sep 15, 2017 2:52 pm

Update: I received two phones. I guess that they finally processed the first order that I was told was lost. Since it is only $1, I will just keep it as a backup.

protagonist
Posts: 4902
Joined: Sun Dec 26, 2010 12:47 pm

Re: Xfinity Mobile

Post by protagonist » Mon Sep 18, 2017 10:43 pm

I signed up. Lots of technical glitches, huge amounts of wasted phone time. But I received...
1 Samsung S7 Edge for about $350
1 iPhone 6s for about the same price
1 LG X Charge for $1

And I am getting service at $12/mo., up to 1 gb (I usually don't use more).

I intend to unlock all 3 phones. I tried buying 5 but, like I said, I ran into glitches.

I may have a second X Charge coming, though I think I may have been refused for that. It will be interesting to see how the $1 phone compares with the flagships. My guess is an inferior camera, slightly slower internet, better battery life.

So far so good. The iPhone is for my gf who is still with Cricket (once I unlock it). I expect what I save in monthly fees over Cricket will pay for the S7 Edge in about 1 1/2 yrs. Or if the $1 phone is a winner maybe I will even sell the Samsung!

student
Posts: 1321
Joined: Fri Apr 03, 2015 6:58 am

Re: Xfinity Mobile

Post by student » Mon Sep 18, 2017 10:50 pm

protagonist wrote:
Mon Sep 18, 2017 10:43 pm
I signed up. Lots of technical glitches, huge amounts of wasted phone time. But I received...
1 Samsung S7 Edge for about $350
1 iPhone 6s for about the same price
1 LG X Charge for $1

And I am getting service at $12/mo., up to 1 gb (I usually don't use more).

I intend to unlock all 3 phones. I tried buying 5 but, like I said, I ran into glitches.

I may have a second X Charge coming, though I think I may have been refused for that. It will be interesting to see how the $1 phone compares with the flagships. My guess is an inferior camera, slightly slower internet, better battery life.

So far so good. The iPhone is for my gf who is still with Cricket (once I unlock it). I expect what I save in monthly fees over Cricket will pay for the S7 Edge in about 1 1/2 yrs. Or if the $1 phone is a winner maybe I will even sell the Samsung!
I have been using the LG X Charge for a few days as a secondary phone. It is fine. I was told that it is unlocked to begin with. However, after checking the specs, being unlock is useless. Unlike the LG Power, it does not have all the bands that other carriers such as AT&T uses.

protagonist
Posts: 4902
Joined: Sun Dec 26, 2010 12:47 pm

Re: Xfinity Mobile

Post by protagonist » Wed Sep 20, 2017 11:35 am

student wrote:
Mon Sep 18, 2017 10:50 pm
protagonist wrote:
Mon Sep 18, 2017 10:43 pm
I signed up. Lots of technical glitches, huge amounts of wasted phone time. But I received...
1 Samsung S7 Edge for about $350
1 iPhone 6s for about the same price
1 LG X Charge for $1

And I am getting service at $12/mo., up to 1 gb (I usually don't use more).

I intend to unlock all 3 phones. I tried buying 5 but, like I said, I ran into glitches.

I may have a second X Charge coming, though I think I may have been refused for that. It will be interesting to see how the $1 phone compares with the flagships. My guess is an inferior camera, slightly slower internet, better battery life.

So far so good. The iPhone is for my gf who is still with Cricket (once I unlock it). I expect what I save in monthly fees over Cricket will pay for the S7 Edge in about 1 1/2 yrs. Or if the $1 phone is a winner maybe I will even sell the Samsung!
I have been using the LG X Charge for a few days as a secondary phone. It is fine. I was told that it is unlocked to begin with. However, after checking the specs, being unlock is useless. Unlike the LG Power, it does not have all the bands that other carriers such as AT&T uses.
Thanks for the valuable information.
So I assume it would be of no use overseas with foreign SIM cards? That's too bad, I was hoping to travel with it, since it is less valuable and supposedly has better battery life.

Oh well. Still a good deal for a buck.

student
Posts: 1321
Joined: Fri Apr 03, 2015 6:58 am

Re: Xfinity Mobile

Post by student » Wed Sep 20, 2017 9:54 pm

protagonist wrote:
Wed Sep 20, 2017 11:35 am
student wrote:
Mon Sep 18, 2017 10:50 pm
protagonist wrote:
Mon Sep 18, 2017 10:43 pm
I signed up. Lots of technical glitches, huge amounts of wasted phone time. But I received...
1 Samsung S7 Edge for about $350
1 iPhone 6s for about the same price
1 LG X Charge for $1

And I am getting service at $12/mo., up to 1 gb (I usually don't use more).

I intend to unlock all 3 phones. I tried buying 5 but, like I said, I ran into glitches.

I may have a second X Charge coming, though I think I may have been refused for that. It will be interesting to see how the $1 phone compares with the flagships. My guess is an inferior camera, slightly slower internet, better battery life.

So far so good. The iPhone is for my gf who is still with Cricket (once I unlock it). I expect what I save in monthly fees over Cricket will pay for the S7 Edge in about 1 1/2 yrs. Or if the $1 phone is a winner maybe I will even sell the Samsung!
I have been using the LG X Charge for a few days as a secondary phone. It is fine. I was told that it is unlocked to begin with. However, after checking the specs, being unlock is useless. Unlike the LG Power, it does not have all the bands that other carriers such as AT&T uses.
Thanks for the valuable information.
So I assume it would be of no use overseas with foreign SIM cards? That's too bad, I was hoping to travel with it, since it is less valuable and supposedly has better battery life.

Oh well. Still a good deal for a buck.
It says CDMA: BC0, BC1; GSM 850/900/1800/1900 MHz; UMTS Bands 1/2/5/8; UMTS 850/900/1900/2100 MHz; LTE Bands 2/4/5/13 http://lg.com/us/cell-phones/lg-M32 ... ity-mobile

So I think Europe is out.

protagonist
Posts: 4902
Joined: Sun Dec 26, 2010 12:47 pm

Re: Xfinity Mobile

Post by protagonist » Wed Sep 20, 2017 11:32 pm

student wrote:
Wed Sep 20, 2017 9:54 pm
protagonist wrote:
Wed Sep 20, 2017 11:35 am
student wrote:
Mon Sep 18, 2017 10:50 pm
protagonist wrote:
Mon Sep 18, 2017 10:43 pm
I signed up. Lots of technical glitches, huge amounts of wasted phone time. But I received...
1 Samsung S7 Edge for about $350
1 iPhone 6s for about the same price
1 LG X Charge for $1

And I am getting service at $12/mo., up to 1 gb (I usually don't use more).

I intend to unlock all 3 phones. I tried buying 5 but, like I said, I ran into glitches.

I may have a second X Charge coming, though I think I may have been refused for that. It will be interesting to see how the $1 phone compares with the flagships. My guess is an inferior camera, slightly slower internet, better battery life.

So far so good. The iPhone is for my gf who is still with Cricket (once I unlock it). I expect what I save in monthly fees over Cricket will pay for the S7 Edge in about 1 1/2 yrs. Or if the $1 phone is a winner maybe I will even sell the Samsung!
I have been using the LG X Charge for a few days as a secondary phone. It is fine. I was told that it is unlocked to begin with. However, after checking the specs, being unlock is useless. Unlike the LG Power, it does not have all the bands that other carriers such as AT&T uses.
Thanks for the valuable information.
So I assume it would be of no use overseas with foreign SIM cards? That's too bad, I was hoping to travel with it, since it is less valuable and supposedly has better battery life.

Oh well. Still a good deal for a buck.
It says CDMA: BC0, BC1; GSM 850/900/1800/1900 MHz; UMTS Bands 1/2/5/8; UMTS 850/900/1900/2100 MHz; LTE Bands 2/4/5/13 http://lg.com/us/cell-phones/lg-M32 ... ity-mobile

So I think Europe is out.
hm.
AT+T operates on GSM 1900 so shouldn't it work?
Some European carriers use GSM 900 but only for 3G.

student
Posts: 1321
Joined: Fri Apr 03, 2015 6:58 am

Re: Xfinity Mobile

Post by student » Thu Sep 21, 2017 6:17 am

protagonist wrote:
Wed Sep 20, 2017 11:32 pm


hm.
AT+T operates on GSM 1900 so shouldn't it work?
Some European carriers use GSM 900 but only for 3G.
Ah. I was thinking about 4G LTE part. I guess if you don't need data, it will work. Good point. For AT&T, its 4G LTE are bands 2,4,5,17. So it will not work in 17 and it is the main one.

Doug E. Dee
Posts: 58
Joined: Sun Jan 08, 2017 7:18 pm

Re: Xfinity Mobile

Post by Doug E. Dee » Fri Sep 22, 2017 8:50 am

Hi All,
I just completed the switch from Total Wireless over to Xfinity Mobile.

Activation of the $1 LG Xcharge took about 5 minutes and it worked perfectly through the website.

Because I had a pretty new LG Xstyle, I decided I wanted to use that phone for now. It's a little smaller than the Xcharge and I didn't want the bother of getting a new case, as well as setting up apps on the new phone so I just moved the SIM card to my old phone and it seems to be working just fine! Note that I moved the SIM after the new Xcharge was activated and working. I'll hang on to the Xcharge for a backup.

My data needs are pretty small and usually have wireless available so if I can keep my usage below 100MB, this will only cost $2/month!

protagonist
Posts: 4902
Joined: Sun Dec 26, 2010 12:47 pm

Re: Xfinity Mobile

Post by protagonist » Tue Oct 31, 2017 6:07 am

I just received my first xfinity monthly mobile bill. Not at all what I suspected.
I used less than 1 Gb of data....I expected to pay $12. plus a bit more....how much can taxes be on $12, right?

My bill came to $21.06.

The additional fees broke down as follows:
axes, Fees, & Other Charges
$8.98
Taxes, Fees, & Surcharges
Disability Access/Enhance 911 Services S
$4.00
State Sales Tax
$2.41
Other Charges
Federal Universal Service Fund
$2.29
Regulatory Recovery Fee
$0.28
The Regulatory Recovery Fee (RRF) and Federal Universal Service Fund (FUSF) charge are assessed by Comcast and are neither government mandated nor taxes. The RRF recovers certain federal impositions on Comcast. The FUSF recovers Comcast’s required contribution to that fund.
Total
$21.06

(State sales tax $2.41? Huh??? MA state sales tax is 6.25%. $2.41 is over 20% of $12).

When I was with Cricket I was charged a flat $35/month no matter what for up to 4Gb, with better service and a Cricket store down the block with very helpful geeks.
The Xfinity advantage seems not so great anymore, though I did get some great deals on phones (that no longer exist)
. I will keep Xfinity mobile for the time being, but if I run into any glitches I will probably switch back to Cricket.
Last edited by protagonist on Tue Oct 31, 2017 6:32 am, edited 1 time in total.

Doug E. Dee
Posts: 58
Joined: Sun Jan 08, 2017 7:18 pm

Re: Xfinity Mobile

Post by Doug E. Dee » Tue Oct 31, 2017 6:25 am

Seems excessive protagonist!

Here are the charges from my last cycle. I'm in NH and used less than 100GB data.

NH Communications tax .62
NH 911 .75
Federal Universal Service Fund .57
Regulatory Recovery Fee .07

Total $2.01

protagonist
Posts: 4902
Joined: Sun Dec 26, 2010 12:47 pm

Re: Xfinity Mobile

Post by protagonist » Tue Oct 31, 2017 6:34 am

Doug E. Dee wrote:
Tue Oct 31, 2017 6:25 am
Seems excessive protagonist!

Here are the charges from my last cycle. I'm in NH and used less than 100GB data.

NH Communications tax .62
NH 911 .75
Federal Universal Service Fund .57
Regulatory Recovery Fee .07

Total $2.01
Very different!
Partly because of lack of NH state tax perhaps, but I can't explain the other discrepancies.
Maybe also because I got three phones from them?
Interesting.

neilpilot
Posts: 1010
Joined: Fri Dec 04, 2015 1:46 pm
Location: Memphis area

Re: Xfinity Mobile

Post by neilpilot » Tue Oct 31, 2017 6:58 am

First month with 2 lines, one with no data usage and the other at 0.8 G, totaled $17.44. Data was $12. TN taxes of $4.16, and fees of $1.28. No surprises.

student
Posts: 1321
Joined: Fri Apr 03, 2015 6:58 am

Re: Xfinity Mobile

Post by student » Tue Oct 31, 2017 7:24 am

protagonist wrote:
Tue Oct 31, 2017 6:34 am
Doug E. Dee wrote:
Tue Oct 31, 2017 6:25 am
Seems excessive protagonist!

Here are the charges from my last cycle. I'm in NH and used less than 100GB data.

NH Communications tax .62
NH 911 .75
Federal Universal Service Fund .57
Regulatory Recovery Fee .07

Total $2.01
Very different!
Partly because of lack of NH state tax perhaps, but I can't explain the other discrepancies.
Maybe also because I got three phones from them?
Interesting.
Did you activate one line or three lines? Even if you do not activate, they charge you tax for them. I think you have to activate each and then cancel two of them if you only want one line.

Doom&Gloom
Posts: 1449
Joined: Thu May 08, 2014 3:36 pm

Re: Xfinity Mobile

Post by Doom&Gloom » Tue Oct 31, 2017 10:57 am

neilpilot wrote:
Tue Oct 31, 2017 6:58 am
First month with 2 lines, one with no data usage and the other at 0.8 G, totaled $17.44. Data was $12. TN taxes of $4.16, and fees of $1.28. No surprises.
As I posted much earlier itt, that is very similar to my experience as well. I still have had no billing surprises in subsequent months.

protagonist
Posts: 4902
Joined: Sun Dec 26, 2010 12:47 pm

Re: Xfinity Mobile

Post by protagonist » Tue Oct 31, 2017 4:05 pm

student wrote:
Tue Oct 31, 2017 7:24 am


Did you activate one line or three lines? Even if you do not activate, they charge you tax for them. I think you have to activate each and then cancel two of them if you only want one line.
Thanks!

I will do that.

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